Last Updated: December 11, 2025
Introduction
EV Nook Charging Inc. (“we,” “our,” or “us”) operates the EV Nook mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using EV Nook, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.
Information We Collect
Personal Information
We collect the following personal information when you register and use our App:
- Account Information: Email address, name, phone number
- Building Information: Building address, suite number, parking stall number
- Payment Information: Payment method details (processed securely through Stripe)
- Charging Data: Charging session details including energy consumption, duration, timestamps, and charger locations
Automatically Collected Information
When you use the App, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App features used, session frequency, interaction patterns
- Location Data: Approximate location based on the charger you’re using (not precise GPS tracking)
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Process and manage your EV charging sessions
- Calculate charging costs and manage billing
- Provide customer support and respond to inquiries
- Send service-related notifications (charging start/stop, low balance alerts)
Account Management
- Create and maintain your user account
- Process payments and refunds
- Manage your prepaid balance and monthly billing cycle
Service Improvement
- Analyze usage patterns to improve our services
- Monitor and maintain App performance
- Develop new features and functionality
- Provide personalized battery health recommendations and advice (future feature)
- Create aggregated, anonymized reports and articles about:
- EV charging usage patterns
- Charging behavior trends
- Energy consumption statistics
- Industry insights and best practices
Note: Data used for articles and reports is fully anonymized and aggregated. No individual user information is identifiable in published content.
Legal Compliance
- Comply with legal obligations
- Enforce our Terms of Service
- Protect against fraud and unauthorized access
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
Service Providers
- Stripe: Payment processing (PCI-DSS compliant)
- HubSpot: Customer relationship management
- Cloud Infrastructure Providers: Secure data storage and hosting
Building Management
- Building owners and property managers receive aggregated, anonymized usage statistics for their chargers
- Your personal identity is not shared with building management
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmission is encrypted using TLS/SSL
- Secure Storage: Personal information is stored on secure servers with access controls
- Payment Security: Payment card information is handled exclusively by Stripe (PCI-DSS Level 1 certified)
- Access Controls: Limited employee access to personal information on a need-to-know basis
Despite our security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations (e.g., tax records, transaction history)
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal compliance.
Your Rights and Choices
Account Access and Control
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information through the App
- Deletion: Request deletion of your account and personal information
- Data Portability: Request your data in a portable format
Communication Preferences
You can control notification preferences within the App:
- Charging start/stop notifications
- Charging completion alerts
- Low balance warnings
- Marketing communications (opt-in only)
Exercising Your Rights
To exercise these rights, contact us at privacy@evnook.com
Children’s Privacy
Our App is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Third-Party Services
Our App integrates with third-party services:
Stripe (Payment Processing)
- Privacy Policy: https://stripe.com/privacy
- Handles all payment card information
- PCI-DSS Level 1 certified
HubSpot (CRM)
- Privacy Policy: https://legal.hubspot.com/privacy-policy
- Stores contact and account information for support purposes
We are not responsible for the privacy practices of these third-party services.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy in the App
- Updating the “Last Updated” date
- Sending an email notification for significant changes
Your continued use of the App after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
EV Nook Charging Inc.
Email: privacy@evnook.com
Support: support@evnook.com
Website: https://evnook.com
For data protection inquiries or to exercise your rights, email: privacy@evnook.com
Regional Compliance
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act. For CCPA-specific requests, contact privacy@evnook.com with “CCPA Request” in the subject line.
Canadian Residents (PIPEDA)
Canadian residents’ personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). For questions about how we handle your information under PIPEDA, contact privacy@evnook.com.
European Residents (GDPR)
If GDPR applies to you, you have additional rights including the right to lodge a complaint with a supervisory authority. Contact privacy@evnook.com for GDPR-related inquiries.